Via Properties are voluntary members of many trade bodies and associations, as we believe in contributing to raising the standards of the Private Rented Sector.
We are voluntary members and abide by the strict codes of practice of the following associations:
UK Association of Letting Agents (UKALA)
As members of UKALA we are covered by Client Money Protection with CM Protect, providing financial peace of mind for landlords and tenants. Additionally, we belong to the Ombudsman Services: Property independent redress scheme.
We are members of The UK Association of Letting Agents. Our client monies are held separately and are fully insured under their Client Money Protection Scheme
For more information please visit http://www.ukala.org.uk/
The Property Ombudsman (TPO)
We are members of The Property Ombudsman scheme
For more information please visit: www.tpos.co.uk or click on the logo above to be directed to our profile page
The Deposit Protection Service (DPS)
All of our tenants' deposits are fully protected using The Deposit Protection Scheme
For more information please visit:www.depositprotection.com
Safe Agent Fully Endorsed (SAFE)
Safe Agent is a mark denoting firms that protect landlords' and tenants' money through client money protection schemes
For more information please visit: www.safeagents.co.ukor click on the logo above to be directed to our profile page
Client Money Protection (CMP)
CMP is a distinct insurance that protects the money of landlords and tenants.
For more information please visit www.cmprotect.co.uk
These memberships provide sellers, buyers, landlords and tenants with an assurance that they will receive the highest level of customer service. It also gives them confidence and security that that are dealing with a reputable agency and the knowledge security that their funds are secured.
Registration numbers of these memberships and copies of our Professional Indemnity Insurance (PII) are available upon request. Alternatively you can view them in our office.
Many of these memberships organisation carry out regular monitoring programmes to ensure we continue to comply with their strict codes of practice and current legislation.
On the off chance that you have a complaint or dispute, you may download our complaints procedure (PDF) here.
If you have a complaint or dispute, you can download our complaints procedure (PDF) here.